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    Shipping times and costs
     
    Delivery costs depend on the order value before deducting applicable discounts. 
    Chipmunks Hub offers two different shipping methods to meet your delivery needs. We understand that it is important for our customers to receive products as fast and secure as possible. That is why we only partner with reliable postage carriers. We calculate our shipping cost for each shipping method based on a reasonable flat rate to reduce your costs as much as we could. The shipping and handing charges are summarized at checkout and most packages can be tracked via our carriers' websites. 

    To find out how much it will cost to ship your order, proceed to checkout with the item(s) in your cart. The shipping cost for the order will be displayed in the "Select Shipping Option" section of the checkout page. Toggle between different shipping methods to see the shipping cost associated with each method. 

    Estimated Ship Timeline*:

    Domestic Delivery (US)

      • Economy: usually arrives in 3-8 business days via USPS or FedEx SmartPost
      • Premium: usually arrives in 1-3 business days via FedEd

    International Delivery 

      • Economy with tracking: usually arrives in 10-20 business days worldwide.
      • Premium: usually arrives in 3-8 business days via FedEd International.

     

    *Please note the estimates above do not include production times. This is the time applied for all printed clothing and accessories. Usually it takes 2-7 business days to produce your unique Chipmunks Hub items. "Business days" are considered to be Monday to Friday, not including holidays and scheduled service interruption. Please refer to your local postal service for all other regional restrictions and holidays that may affect receipt of your shipment. 

    Your order may arrive in multiple packages and shipments. Depending upon the type, quantity and weight of item(s), we may pack and ship them in several packages. You will not be charged for multiple packages and shipments other than the amount appeared at your checkout page. 

    How to ensure speedy delivery 

      • Complete and correct payment information
      • Complete delivery and billing addresses

    Customs and fees

    Orders being shipped internationally outside of the United States are subjected to customs and duty fees. The fees are governmental and not charged by Chipmunks Hub. For any issues regarding customs or duty fees, please contact your local custom agency. These fees cannot be refunded, as they are not charged by us. 

    Please note: International shipping times are not guaranteed. Custom clearance may significantly delay the delivery. Such delay are not reflected in our estimated shipping times. Such a delay is beyond our control, so to ensure the most efficient handling of your order, please make sure to include a local phone number and email where you can be contacted. Please check with your customs personals in advance to determine your country's specific import regulations and requirements.